July 15, 2026
Global Search for Contacts & Messages
This week we introduced Global Search for contacts and messages, contact dispositions reports, inline MCP usage guides, and inbox performance enhancements.
Product updates
Changelog
Product improvements, shipped features, and Peach AI platform updates from the original trypeach.ai changelog.
July 8, 2026
Outbound AI Agent Safety Guard
This week we introduced the Outbound AI Agent Safety Guard, nested options support in list replies, admin tools, and unassign conversation API endpoints.
July 1, 2026
Event Deduplication and JSONPath Search
This week we shipped event deduplication safeguards, added global search support for JSONPath expressions, case-insensitive agent lookup, and navigation enhancements.
June 24, 2026
Canned Responses with Keyboard Shortcuts
This week we introduced canned responses with keyboard shortcuts, added OAuth dynamic client registration, improved Claude OAuth support for MCP, and shipped webhook and template editor fixes.
June 17, 2026
Embeddable WhatsApp Chat Widget for Internal CRMs
This week we introduced the embeddable WhatsApp chat widget for internal CRMs with multi-domain support, added date range filters for broadcasts, OTP masking, and chat broadcast limits.
June 3, 2026
Drag-and-Drop Visual Builder for WhatsApp Streams
This week we introduced WhatsApp Streams for building visual drag-and-drop customer workflows, added account-level Broadcast Delivery Windows, upgraded the WhatsApp template markdown editor, added inline map previews, and shipped performance and deployment updates.
May 27, 2026
Pin Conversations in Chat & Test Broadcasts
This week we introduced conversation pinning in chat for follow-ups, expanded support for the Meta Conversions API, test broadcasts before launching, template date filters, manual template sync recovery, localized onboarding, and Shopify authentication.
May 20, 2026
Conversions API (CAPI) Integration & Conversion Tracking
We have launched a full conversion tracking system to connect WhatsApp conversation-level events directly to your marketing attribution. Businesses can now track, measure, and optimize the return on investment of WhatsApp campaigns.
May 13, 2026
Friendly Aliases for WABAs and Phone Numbers
This cycle introduces custom aliases for WhatsApp phone numbers and business accounts, rich media template previews inside the conversation inbox, and secure delegated onboarding via guest setup links.
Dec 8, 2025
New in Peach: Carousels, Calling, Performance Upgrades
Showcase multiple products or options in one scrollable WhatsApp message
Nov 14, 2025
Nov 6, 2025
Chat Enhancements, AI Model Switcher, and Voice Notes Update
You can now check the conversation status directly from the list view.
Oct 30, 2025
Freshsales CRM, CSV Enhancements, Ad Attribution & API Upgrades in Peach AI
Peach AI now connects directly with Freshsales CRM:
Sep 3, 2025
Smarter Escalations, Better Analytics, and Faster Messaging in Peach AI
Managing chat escalations is now simpler and more efficient:
Aug 25, 2025
Track, Filter & Optimise: Introducing Advanced Agent Analytics, Round Robin & more!
(Peach Dashboard → Agents)
Jul 14, 2025
Improvements to webhooks, New CRM integration and more
You can now transform the payload for your webhooks using json paths. You can also edit the webhooks that you’ve already subscribed to.New CRM integration alert - HighLevel CRMPeach AI Agents can now fetch information and update information to records in HighLevel CRM.
Jun 30, 2025
Finegrained Permissions & Chat visibility controls
Chat Visibility ControlsYou can now configure the levels of access agents, managers and admins have for chats. You can either have users access only chats assigned to them, or assigned to their teams, all chats or none at all (for users not talking to your customers).Improvements
Jun 23, 2025
AI can now book orders and complete payments
Experimental: AI + Human Hybrid chat modeWe have launched 2 experimental features. You can enable hybrid mode for an agent. This will allow you to do a few things:
Jun 9, 2025
Support for invoice based payments for Meta messaging fees, API to manage templates and more..
Instead of paying for messages to Meta directly, you can now for your messaging usage through Peach. Makes it easy to consolidate all your WhatsApp charges via Peach. This also removes the need to attach Credit Card to Meta when onboarding a new number via Peach.
Jun 2, 2025
Browser notifications and more
Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.
Make WhatsApp your Brand's SuperApp
Make WhatsApp your Brand's SuperApp
Build rich, powerful & flexible workflows natively on WhatsApp. From surveys and lead capture to service bookings and e-commerce.
