Beyond Chatbots
AI that doesn't just talk. It acts.
Chatbase is great for web-based Q&A. But if you want to run your business on WhatsApp, you need more than just a wrapper. Peach AI provides native WhatsApp integration, CRM context, and the ability to take actions in your backend.
Comparison
Why developers switch to Peach
Generic AI wrappers
The Knowledge Trap
Many tools just ingest PDFs and answer questions. Peach AI connects to your CRM, checks inventory, and triggers webhooks — turning a passive bot into an active employee.
Peach AI
The Operational Engine
Deploy AI that understands your business state. Not just "What is your return policy?" but "Where is my order #1234?" with real-time tracking data.
The Agents of Peach
Autonomous power beyond Chatbase
The Qualifier (SDR Agent)
Don't just answer FAQs. Our AI SDR qualifies every lead by asking the right discovery questions and validating their intent before they ever talk to a human.
- Dynamic discovery flows
- Custom lead scoring
- Instant HubSpot/Salesforce sync
Action-Oriented AI
Switch from read-only to read-write. Peach agents can book appointments, check inventory, and update order statuses via native tool-calling.
- Native Function Calling
- Webhook triggers
- Database connectivity
Human Handover
When the AI reaches its limit, the transition to a human is seamless. Humans get full context, chat history, and AI-suggested replies.
- Smart assignment logic
- Team collaboration tools
- Native Mobile App access
The Details
From Q&A to Action-Oriented AI
| Feature | Chatbase | Peach AI |
|---|---|---|
| Native Channel | Web Embed / API | Official WhatsApp Business API |
| Tool Use | Limited / Complex | Native Webhook & API Support |
| CRM Sync | Third-party required | Native Zoho, Salesforce, HubSpot |
| Human Handover | Basic / Manual | Built-in Shared Inbox |
| Business Verification | N/A | Full Meta BSP Verification |
Security
Enterprise Security & Compliance
We take security and compliance seriously. Peach is SOC 2 Type II certified, trusted by thousands of businesses to build secure and compliant AI Agents and workflows on WhatsApp.
Official WhatsApp Business Platform
Peach is an official meta tech partner and only uses authorized APIs provided by meta.
SOC 2 & Data Residency
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.