Bug fixes & Improvements
AI agents will continue responding to customers (other queries, for example), even when it flags a chat as escalated.
Humans in the loop can take over chats and respond. They can even take over chats that are not escalated
Humans can hand over chat back to the AI agent to allow it to continue chatting with your customers.
Create broadcasts without name - you can always change the name of the broadcast later
Improved Feedback agent’s reporting
Improved UX for specifying an agent’s Reporting task